New to the Store
🌿 IMPORTANT INFORMATION BEFORE PURCHASING LIVE PLANTS
Please note: Plants purchased through our online store are not available for pickup at our retail nursery in Spring Hill, Florida.
Online inventory is housed at a separate facility and is priced, prepared, and handled exclusively for shipping.
🌱 Looking for larger plants or more selection?
Our retail nursery location offers far more availability, including larger sizes, specialty plants, and many selections not suitable for nationwide shipping.
Local pickup is available for retail nursery purchases only.
Visit our Spring Hill, FL retail nursery page to explore in-person shopping options.
🚚 LIVE PLANT SHIPPING & TRANSIT EXPECTATIONS
Live plants naturally experience stress during shipping. Temporary leaf drop, mild wilting, or cosmetic stress is normal after transit. Most plants recover quickly with proper watering, gradual light exposure, and basic aftercare. Some plants may require additional attention during the first few weeks.
Despite careful packing, minor cosmetic damage may occur during transit. Small issues such as broken leaves or stems typically resolve with time and proper care.
If your shipping box arrives with significant external damage, please contact UPS within 30 days to initiate a carrier claim.
⏱️ SHIPPING METHOD, TIMING & TRANSIT WINDOWS
All online orders ship via UPS Ground from our Central Florida nursery.
📦 Shipping Schedule: Orders ship once weekly on Mondays to reduce the risk of packages sitting in transit over weekends. A countdown clock on our website displays the next shipping date.
🚚 Typical Transit Times:
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Florida: 1–2 days
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Southern U.S.: approximately 2 days
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Midwest, West & Northern U.S.: 3–5 business days
Long-distance shipments, particularly to the western U.S., may experience additional transit time due to agricultural inspections in states such as Arizona, California, and Texas.
Extended transit times can be more challenging for small or tender plants and may require additional recovery care after arrival.
🌡️ EXTREME WEATHER & SEASONAL RISK
Live plants are sensitive to temperature extremes.
We cannot guarantee plant condition during periods of extreme summer heat or winter cold and freezing temperatures. Weather-related delays, carrier interruptions, or exposure during delivery are beyond our control.
Customers are responsible for:
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Monitoring tracking information sent via email
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Retrieving packages promptly upon delivery
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Preventing plants from being left outdoors in extreme conditions
During unsafe weather, holiday shipping volume, or extended transit risk, orders may be held and shipped the following week to protect plant health.
⚠️ CUSTOMER RESPONSIBILITY & REFUND POLICY
By purchasing live plants, customers acknowledge and accept the risks associated with shipping, weather exposure, transit delays, and regional suitability.
Refunds or replacements are considered only under exceptional circumstances and in accordance with our return and refund policy. We are not responsible for:
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Weather-related damage
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Carrier delays
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Poor plant selection for a given climate or region
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Improper care after delivery
Upon purchase, customers assume full responsibility for the ongoing care and success of their plants.
✅ CONSENT & AGREEMENT
By completing a purchase, you confirm that you have read, understand, and agree to all shipping policies, responsibilities, and conditions outlined above.
Our goal is transparency, plant health, and long-term growing success — and we appreciate your understanding and care when ordering live plants.
