Shipping Stress - Transport can cause stress to plants, especially if spending a few days in a dark stuffy box. Leaf drop may occur. Most plants survive with no problems or with minimal stress and recover quickly others may require extra love and attention with watering and gentle light after unboxing.

Physical damage - Occasionally, boxes become damaged during UPS handling & transport. Our shipping team takes all measures in securely packing your selection/s to minimize all damage and stress on the plant. We've had great feedback on packing your plants with extra special attention. Unfortunately, it's past our control beyond our packing house.
In cases of serious box damage, please contact UPS within 30 days to start a claim.
If it's just a broken branch or even part of a stem - just let it grow, take care of your plant and it will respond to your love.

Shipping Long Distances - Orders that are shipped to the western US can often take 4 to 6 business days for transport, including the delay of agricultural inspections in Arizona, California & Texas. Please note that the quality of tender young plants is more affected by the extra length of stress inside shipping boxes. Extra care is taken during packaging to ensure quick recovery after unboxing. Often plants need extra care for the first few weeks after transport. Please review our policy on returns & refunds for more information, as well as our plant care guide.